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Top BPO Companies in the Philippines with Highest Compensation for Long Term Employees

The Business Processing Outsourcing or BPO and Call Center Companies are still dominating as the top companies that offer an all year round hiring which is making a huge impact to the Philippine economy and to all Filipinos that are looking for a stable job with high salary compensation and incentives.

There are a lot of new high school and college graduates that are taking on call center agents roles as there is a high demand of employment. Almost in every capital cities including Manila, Cebu, Bacolod, Cagayan De Oro, Iloilo, etc. you can find more call centers growing in more locations which also contributes to the its progress.

Here are the top BPO companies in the Philippines with highest compensation for long term employees. The list below is referenced from Payscale.com which shows the yearly average salary for all employees from agent to non-agent roles.

Company Yearly Average Salary Range
Sutherland Global Services Inc. PHP 119,195 – PHP 3,020,121
Teletech PHP 189,375 – PHP 2,979,879
Sitel Corporation PHP 171.58 – PHP 1,996,577
Teleperformance PHP 122,554 – PHP 1,880,407
Convergys Corporation PHP 194,589 – PHP 1,813,590
Accenture PHP 182,801 – PHP 946,873
Concentrix Corporation PHP 181,714 – PHP 814,447

Updated: 9 Sep 2017

Sutherland Global Services Inc.

Sutherland is a Global provider of world class innovative, analytics-driven business solutions and services. Sutherland is a highly competitive company with a focus on employee engagement and meeting the organizations overall KPI’s and daily sales goals. This promoted unlimited earning potential for the employees with a work/family balance.

Employees have the ability to tap into an unlimited amount of commission earning per month based on their overall customer satisfaction surveyed scores. Sutherland is a good company to work for with the ability to grow and focus on building a career.

Here are the average salary statistics for Sutherland Global Services Inc referenced from Payscale.com

Sutherland Global Services Inc. Median Salary by Job
Job Average
Customer Service Representative (CSR) PHP 245,432
Call Center Agent PHP 204,000
Technical Consultant PHP 311,538
Director of Operations PHP 3,900,000
Data Analyst PHP 185,806
Sutherland Global Services Inc. Median Salary by Years Experience
Years Experience Average
Less than 1 year PHP 156,000
1-4 years PHP 236,960
5-9 years PHP 444,000
10-19 years PHP 1,500,000

Teletech

TeleTech Holdings, Inc., is a global business provider of customer experience, engagement and growth solution. It headquarters is in Englewood, Colorado, United States. This Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, the company partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Recently, a Canada-based customer experience provider, Atelka, will become part of TeleTech’s Customer Management Services (CMS) segment.

The company as a whole is servicing over 80 countries. It has  43,500 employees.  While in the Philippine operations alone, the company attained its previous goal of 15,000 employees and now targeting 25,000.

Here are the average salary statistics for Teletech Holdings Inc referenced from Payscale.com

Teletech Median Salary by Job
Job Average
Customer Service Representative (CSR) PHP 204,000
Quality Assurance (QA) Specialist PHP 240,000
Technical Support Specialist PHP 248,000
Technical Support Representative PHP 167,100
Teletech Median Salary by Years Experience
Years Experience Average
Less than 1 year PHP 240,000
1-4 years PHP 222,025
5-9 years PHP 380,000
10-19 years PHP 1,890,000

Sitel Corporation

Sitel is a company of Acticall Sitel Group and collaborates with global brands to help deliver customer experiences. Sitel is one of the world’s leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel’s 75,100 associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

On 21 September 2015, Sitel announced it had been acquired by Acticall Group. On 9 March 2017, one year and a half after the acquisition, the newly created Acticall – Sitel Group announced it had successfully combined Sitel’s 30 years of experience, global platform and their client base with Acticall’s entrepreneurial success and digital vision.

Advantages of applying for Sitel is their renowned Sitel Academy which is a capability-building program launched to help fresh graduates and newbies in the BPO industries. The program provides a free 10-day contact center training for students and interested individuals who want to grow their career in the business process outsourcing (BPO) industry primarily providing globally competitive customer service support.

Sitel Academy programs are also offered to local schools and local government units to help individuals acquire employable skills. You can also apply via Exprosearch Recruitment, we are partnered with Sitel and have exclusive priority lane for anyone who wants to start an application in their academy.

Here are the average salary statistics for Sitel Corporation referenced from Payscale.com

Sitel Corporation Median Salary by Job
Job Average
Customer Service Representative (CSR) PHP 182,986
Operations Manager PHP 781,285
Learning Specialist PHP 150,084
Director of Operations PHP 1,128,000
Sitel Corporation Median Salary by Years Experience
Years Experience Average
Less than 1 year PHP 237,287
1-4 years PHP 209,829
5-9 years PHP 282,000
10-19 years PHP 901,695

Teleperformance

Teleperformance is a multinational company headquartered in France. The company specialises in outsourced omnichannel customer experience management. Teleperformance connects with their client’s customers by providing a range of services such as customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other services ensuring the customers of a positive feedback of their client’s brand.

Teleperformance Philippines  in the year 1996 and has grown up to 40,000 people employed in the country and operates more than 29,600 workstations in 18 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

For Teleperformance locations in the Philippines, check it here.

Here are the average salary statistics for Teleperformance Philippines referenced from Payscale.com

Teleperformance Median Salary by Job
Job Average
Customer Service Representative (CSR) PHP 182,613
Call Center Agent PHP 173,300
Call Center Representative PHP 180,000
Technical Support Representative PHP 198,000
Customer Service Trainer, Call Center PHP 324,000
Senior Customer Service Representative (CSR) PHP 244,168
Operations Supervisor PHP 288,000
Operations Team Leader PHP 303,000
Database Administrator (DBA) PHP 390,000
Operations Manager PHP 521,379
Vice President (VP), Operations PHP 3,420,000
Teleperformance Median Salary by Years Experience
Years Experience Average
Less than 1 year PHP 180,000
1-4 years PHP 217,398
5-9 years PHP 369,489
10-19 years PHP 660,000

Convergys Corporation

Convergys is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations.  The company’s clients are mostly  in the field communications, financial services, technology, and employee-care market. They provide management consulting services, outsourced billing, customer care and employee care, and transaction management software.

For Convergys locations in the Philippines, check it here.

Here are the average salary statistics for Convergys Corporations Philippines referenced from Payscale.com

Convergys Corporation Median Salary by Job
Job Average
Customer Service Representative (CSR) PHP 219,462
Technical Support Representative PHP 239,987
Operations Team Leader PHP 455,604
Sr. Operations Manager PHP 1,863,326
Senior Customer Service Representative (CSR) PHP 278,148
Customer Service Trainer, Call Center PHP 443,676
Call Center Agent PHP 234,000
Customer Service Team Leader PHP 438,000
Customer Service Associate PHP 204,000
Workforce Management Analyst PHP 465,594
Technical Support Specialist PHP 259,200
Human Resources (HR) Assistant PHP 212,620
Human Resources Information Systems Analyst (HRIS) PHP 527,653
Operations Manager PHP 1,255,700
Recruiting Coordinator PHP 247,200
Trainer PHP 422,557
Convergys Corporation Median Salary by Years Experience
Years Experience Average
Less than 1 year PHP 219,751
1-4 years PHP 237,925
5-9 years PHP 325,927
10-19 years PHP 420,000

Accenture

Accenture is a global professional services company and provides strategy, consulting, digital, technology and operations services. Its headquarters is in Dublin, Ireland, since 1 September 2009.

The company has employed about 50,000+ in the Philippines alone. They have a multitude of positions from IT, Engineers, Consultants, Analyst, CSR’s & TSR’s roles. Here are the average salary statistics for Accenture Philippines referenced from Payscale.com

Accenture Median Salary by Job
Job Average
Data Analyst PHP 193,899
Customer Service Representative (CSR) PHP 238,408
Software Engineer PHP 369,967
Accounting Associate PHP 212,249
Senior Software Engineer PHP 570,000
Accountant PHP 235,200
Associate Software Engineer PHP 258,690
Lead Software Engineer PHP 815,178
Accounting Assistant PHP 180,000
Operations Team Leader PHP 420,000
Service Delivery Manager PHP 1,190,000
Software Developer PHP 540,000
Call Center Agent PHP 180,000
Project Manager, Information Technology (IT) PHP 2,904,000
Accounts Payable Analyst PHP 360,720
Financial Analyst PHP 475,000
Contract Analyst PHP 324,000
Human Resources (HR) Associate PHP 216,000
Data Processor PHP 190,500
Salesforce Developer PHP 697,200
Senior Project Manager, IT PHP 2,097,684
Senior Business Analyst PHP 481,200
Collections Specialist PHP 367,300
Collections Representative PHP 367,059
SAP Consultant PHP 330,000
Operations Supervisor PHP 347,586
General Accountant PHP 360,000
Sr. Test / Quality Assurance (QA) Engineer, (Computer Software) PHP 534,034
Operations Support Specialist PHP 900,000
Customer Service Associate PHP 300,000
Technical Support Representative PHP 254,400
Workforce Management Analyst PHP 360,000
Accounts Receivable Specialist PHP 236,400
Research Associate (Unspecified Type) PHP 186,000
Team Leader, IT PHP 826,331
Information Technology (IT) Consultant PHP 252,000
Accounts Payable Processor PHP 166,200
Information Technology (IT) Manager PHP 1,119,643
Team Lead, Operations PHP 402,000
Software Engineer / Developer / Programmer PHP 347,000
SAP Basis Administrator PHP 750,000
Project Manager, (Unspecified Type / General) PHP 1,360,000
Billing Analyst PHP 204,600
Median Salary by Years Experience
Years Experience Average
Less than 1 year PHP 237,287
1-4 years PHP 248,695
5-9 years PHP 485,606
10-19 years PHP 1,169,231
20 years or more PHP 1,305,600

Concentrix Corporation

Concentrix a business services company, is a subsidiary of SYNNEX Corporation (NYSE: SNX)since 2006. Its parent, SYNNEX sits at number 198 on the Fortune 500 listing. Concentrix is headquartered in Fremont, CA. Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.

On Aug. 2, 2016 — SYNNEX Corporation, a leading business process services company, announced the completion of the acquisition of The Minacs Group Pte, which will be integrated into its Concentrix business segment. The new combined Concentrix organization will have more than 90,000 Concentrix staff providing services in over 40 languages from 125 delivery centers across six continents.

Here is a short video introduction of Concentrix services.

Here are the average salary statistics for Concentrix Corporations Philippines referenced from Payscale.com

Concentrix Corporation Median Salary by Job
Job Average
Customer Service Representative (CSR) PHP 224,654
Customer Service Trainer, Call Center PHP 360,000
Call Center Agent PHP 216,000
Quality Analyst PHP 246,000
Senior Customer Service Representative (CSR) PHP 252,000
Business Process / Management Consultant PHP 702,000
Graphic Designer PHP 120,120
Operations Manager PHP 990,000
Senior Business Analyst PHP 301,200
Customer Care Specialist PHP 212,400
Customer Support Representative PHP 178,182
Technical Support Specialist PHP 183,000
Sr. Test / Quality Assurance (QA) Engineer, (Computer Software) PHP 406,500
Concentrix Corporation Median Salary by Years Experience
Years Experience Average
Less than 1 year PHP 204,000
1-4 years PHP 235,592
5-9 years PHP 282,850
10-19 years PHP 854,586

There are many other high paying BPO companies in the Philippines that are continually expanding and attracting top talent as well you can find them on the Payscale.com list. If you are planning to apply in the BPO industry, consider these top performing companies. The point of this article is to show you that being loyal to the BPO companies that you work for will have its perks in the long run specially when you become an Expro status of having more than 10 years of working experience.

If you are interested in applying in these companies but lack in knowledge on how to pass their job process, feel free to apply first in Exprosearch and attend our Free 1 Day Training to get you up to speed and get you hired as soon as possible.

Now your turn, what are your thought on this? Do you think another company should deserve to be listed here? Feel free to comment your reviews below👇

 

2 thoughts on “Top BPO Companies in the Philippines with Highest Compensation for Long Term Employees

  1. Ralph Quito on Reply

    Thank you for sharing! What a lovely article and the photos are amazing too! I love how you put together these information on “Top BPO Companies in the Philippines with Highest Compensation for Long Term Employees”.. Easy to read, very relatable and great tips! Can’t wait to read more!

  2. Manolo Tanacio on Reply

    Wow, this article helps employee s to determine which company pays employee better, but it really depends on an individual

    Nice….

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