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Interview Tips / Blog Articles

Articles to help understand the job process.

What To Expect In The Call Center Recruitment Process

In recruiting, most call centres will run some type of interview process where they’ll ask a bunch of candidates to come along and be examined and be interviewed all at the same time. Sometimes call centres are inclined to recruit groups of agents at a time, as it’s more economical approach to do so. A typical

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Guides On How To Become A Call Center Agent Part 2

What to expect now if you have the job. 1.) What your employer will want from you. Be reliable (shift wise). Be conscientious. Follow process and procedures. Show empathy and care to the customers. Accepting of feedback from Supervisors. Put in your time sheets on time. Don’t steal time. Don’t lie. Be nice. 2.) What

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