Guides On How To Become A Call Center Agent

Fundamentals of a Call Center Agent.

A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member. Below are skills and qualifications required to become a call center agent.

1.)  Computer Skills

  • You need to be knowledgeable about computers (windows environment).
  • Typing with both hands and most of your fingers are typing while listening and talking.

2.) Education

  • Read and write English proficiently.
  • At least second year in college without back subjects.
  • Able to speak English without a heavy accent.

3.) Flexibility

  • The ability to work difficult hours (at the start).
  • The ability to work a very controlled work schedule.
  • Start at a certain time break a certain time for x minutes, end work at a certain time.
  • Be available for extra hours or shifts with little notice.
  • Ability to work at your desk sitting down for extended periods of time (up to 4 hours).
  • Ability to deal with challenging customers and not take it personally (every hour of your shift.)

4.) Call Center Jobs for New Hires

Job Type

HOW

WHAT

SKILL FACTOR

Outbound Sales

Talking

Sales

Selling and Persuading

Inbound Support

Talking

Support and Service

Process and Procedures

E-Care Support

Typing

Support

Language and Typing

Chat Support

Typing

Support

Language and Typing

Back Office Support

Typing

Process

Repetition and Accuracy

5.) Preperation for the Interview

  • Look neat and professional.
  • Don’t bring family or friends to the interview.
  • Turn off your mobile – nothing is more important than getting this job.
  • Say “please”, “excuse me”, “thank you”, “I appreciate your time”.
  • Bring a pen.
  • Bring your resume in an envelope if you can (it will stay nicer that way).
  • Smile – Look and act enthusiastic.
  • Bring a story, about you and what you have done and how you have helped other people.
  • Know something about the company you are applying to. What do they do, make, sell, service review them on the internet.
  • Show interest about the company and they will show interest in you.

Page 2Page 3Page 4Page 5

Leave a Reply