Overview

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Job Description

Skill Requirements:

  • Answers and initiates a variety of real-time inbound and outbound voice and non-voice based services.
  • Verifies and updates customer information, responds to queries and resolves issues.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records and databases in accordance with prescribed formats and required systems.
  • Provides transaction processing support to clients.
  • Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
  • Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
  • Can successfully communicate with customers to gather information and learn about their needs and expectations
  • Collaborate with others to ensure the customer issues are resolved
  • Understands the concept of “solution delivered” on first contact

Qualifications:

  • Must have excellent English communication skills
  • Should be at least 18 years old
  • Must have completed high school
  • Preferably with collections, sales, or customer service experience in a call center industry (exposure to international clients would be an advantage)
  • Must possess excellent listening and problem-solving skills
  • Must have working knowledge of computers and the internet can type 25 wpm
  • Ability to multi-task in a fast-paced environment
  • Applicants must be willing to work in Centris, Quezon City
  • Fresh graduates/entry level applicants are encouraged to apply.
  • Full time positions are available.

Salary: Login to see salary

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Recruitment Office:

Walk-in applicants are also welcome to visit our office from Monday-Friday 9am-5pm
Unit 302 Archerub Building, 144-146 Timog Ave., corner EDSA, BRGY. Sacred Heart, Quezon City. Across the road from GMA Network and walking distance from MRT

To apply with FB CHAT, send [name], [mobile], [education], [location], [optional BPO experience] and kindly wait for our HR team to respond.
To apply via email send application and resume to careers@exprosearch.com

All applicants need to bring copies of resume and valid photographic identification for processing.

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