There is another form of vocal test used in screening candidates in the BPO recruitment process and an increasing number of call center companies are transferring to the SVAR test, mainly due to the lower cost associated per test and easier to conduct since it is also available as a mobile app. So what exactly
Does your voice convey confidence every time you speak? Or does your voice need strength training? Vocal training is no different to body building! Vocal training does not happen over night and often times it will be frustrating. Like going to the gym if you go in and try to show off rather than doing the
A guide for graduating students in high school or colleges seeking to get hired in the Philippines Call Center Business Process Outsourcing industry. If you are new and have no clue on what to expect, this article can serve as a reference for first timers and also those who continually to fail the job process.
What to expect now if you have the job. 1.) What your employer will want from you. Be reliable (shift wise). Be conscientious. Follow process and procedures. Show empathy and care to the customers. Accepting of feedback from Supervisors. Put in your time sheets on time. Don’t steal time. Don’t lie. Be nice. 2.) What
Fundamentals of a Call Center Agent. A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant,
The main part of the interview starts when the interviewer begins asking direct questions. The sections below represents questions from the main categories of questions interviewers will ask from. Tips to prepare on how to answer employers questions Know your skills or provide examples of your skills and successes related to the position Know why you
While call center interview questions will usually resemble interview questions present in job interviews in different industries, the answers to your interviews must be improvised for the purpose of the call center industry. Job interviewers in the call center industry will primarily be looking out for expertise similar to customer support, stress management, multi-tasking, good listening and verbal