How To Pass SVAR Exam

There is another form of vocal test used in screening candidates in the BPO recruitment process and an increasing number of call center companies are transferring to the SVAR test, mainly due to the lower cost associated per test and easier to conduct since it is also available as a mobile app. So what exactly

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Guides On How To Become A Call Center Agent Part 2

What to expect now if you have the job. 1.) What your employer will want from you. Be reliable (shift wise). Be conscientious. Follow process and procedures. Show empathy and care to the customers. Accepting of feedback from Supervisors. Put in your time sheets on time. Don’t steal time. Don’t lie. Be nice. 2.) What

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Guides On How To Become A Call Center Agent

Fundamentals of a Call Center Agent. A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant,

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What Questions Do Employers Ask In Interviews

The main part of the interview starts when the interviewer begins asking direct questions. The sections below represents questions from the main categories of questions interviewers will ask from. Tips to prepare on how to answer employers questions Know your skills or provide examples of your skills and successes related to the position Know why you

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