Top 5 Call Center Trends for 2016

Did you know the cost of poor customer service is over $41 billion per year? Clearly, that number is too big to ignore. More than ever, businesses are competing to deliver superior customer service experiences. In fact, Zendesk reported that 82% of customers stopped doing business with a company because of bad customer service. The best

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BPO revenues soon to overtake OFW remittances

MANILA, Philippines – The business process outsourcing (BPO) industry may soon overtake dollar remittances from overseas Filipinos in terms of revenues given the continued strong demand for office space, a real estate market consultancy firm said. In 2014, the BPO sector registered $18.9 billion in total revenue and is forecast to grow between 15 percent

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How to Spot a Bad Recruitment Agency

Sometimes businesses and jobseekers are somewhat hesitant to partner with a recruitment agency. This is often because they’ve had negative experiences in the past. Unfortunately, there are many unreputable “agencies” and consultants out there who make money while offering subpar (or downright useless) service. These are the ones you want to avoid. But how do

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Philippines on track toward a $1-T economy by 2030

MANILA, Philippines – Washington-based analytics firm IHS Global Insight believes the Philippines would be the only sovereign entity in Asia with improving credit prospects and is expected to become a $1-trillion economy by 2030. In a report, IHS said it upgraded its outlook on the Philippines’ credit rating to positive from stable amid the trend

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Mark Zuckerberg and Priscilla Chan Welcome Daughter Maxima

The Facebook founder welcomed his first child, daughter Maxima Chan Zuckerberg, with wife Dr. Priscilla Chan, he announced Tuesday on Facebook. “Priscilla and I are so happy to welcome our daughter Max into the world!” Zuckerberg, 31, wrote. The little one arrived early last week, weighing in at 7 lbs., 8 oz., and mom and baby are

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Is Social Media a Blessing or a Curse? – #ParisAttacks

With increasing numbers of digital platforms available to share information and a myriad of devices upon which people can find it, there is more out there than ever before. In turn this means there is more unverified information available causing problems. This is especially the case when there is an attack on a city unfolding

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