How To Pass SVAR Exam

There is another form of vocal test used in screening candidates in the BPO recruitment process and an increasing number of call center companies are transferring to the SVAR test, mainly due to the lower cost associated per test and easier to conduct since it is also available as a mobile app. So what exactly

Continue Reading

10 Call Center Interview Questions You Cannot Avoid

Working at a call center is a rewarding experience with plenty of opportunity for social interaction – together with your friends in addition to with people on the other end of the phone line. Most call center jobs offer convenient hours, tons of benefits and a high-tech workplace that’s comfortable and secure. As well as,

Continue Reading

How To Deal With An Early Job Interview

Finding it hard to wake up early? Here’s how to deal with an early job interview! The saying ‘Early bird gets the worm’, right? Well, not all of us are like worms nor do we care to catch them. Sadly, in the world of  jobseekers and the BPO companies that’s more than willing to hire you, squeeze all

Continue Reading

8 Effective Call Center Job Interview Tips

Below are top 8 of highly effective call center job interview tips, originally posted in our Instagram account curated to benefit job seekers applying in the BPO industry. Tip 1 – First Impressions always count! In the first 30 seconds of meeting someone new, they will have already formed a decision on what they think

Continue Reading

What To Expect In The Call Center Recruitment Process

In recruiting, most call centres will run some type of interview process where they’ll ask a bunch of candidates to come along and be examined and be interviewed all at the same time. Sometimes call centres are inclined to recruit groups of agents at a time, as it’s more economical approach to do so. A typical

Continue Reading

Guides On How To Become A Call Center Agent Part 2

What to expect now if you have the job. 1.) What your employer will want from you. Be reliable (shift wise). Be conscientious. Follow process and procedures. Show empathy and care to the customers. Accepting of feedback from Supervisors. Put in your time sheets on time. Don’t steal time. Don’t lie. Be nice. 2.) What

Continue Reading